What Your Neighbors Say About Us

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We want you to be completely satisfied...you can help us be the best we can be

Customer service doesn't just stop after we've left your home. Our number one goal is to provide you with total satisfaction and peace of mind. Our commitment to your comfort is long-term. If you ever have a problem, question or concern about your home's heating and air conditioning system, we hope your first call will be to us.

It will only take a moment of your time

Soon after the installation or service call you will receive a letter requesting your participation in a customer satisfaction survey. This is the perfect way to communicate your thoughts and opinions about your recent installation or service call. Did we meet your expectations? Do you have any particular concerns you'd like to share? Your comments are very important to us and can help us improve our level of customer service.

Short on time? On-line or in the mail...we appreciate your help

We've now made it even easier to send us your thoughts! Follow the link and complete our customer satisfaction survey now. CLICK FOR SURVEY

"They are, as always, fabulous to work with. I am extremely happy with Diversified and the savings I experienced with my new air-conditioning"
—Nina Atkins, Farmington Hills, MI

"...our experience with Ed Bartram from Diversified was very pleasant. He was extremely knowledgeable and took the time to explain exactly what we were getting for our money. He calculated the exact size furnace for our needs, and wrote out a very detailed estimate. When it came time to pay, there were no surprises or hidden fees. The work was done quickly, and great care was taken to keep my house clean. I would happily recommend them to all my friends."
—Esther Bai, West Bloomfield, MI

"These people are great! I have been working with them for 13 years."
—Randy Bergeron, Farmington Hills, MI

"We have been customers of Diversified Heating & Cooling, Inc. for many years and have always been extremely satisfied with their work. We use them every fall to make sure our furnace is working well for the cold winter weather. They look out for us!"
—Joseph Bongero, South Lyon, MI

"The DHC family is great!"
—Beverly Booker, Plymouth, MI

"I liked the serviceman. He was honest and completed the work when he said he would"
—Marleen Bowers, Farmington Hills, MI

"Thanks for arriving so quickly after my husband bust open a hot water pipe on a Saturday afternoon!!"
—M. Bowman, Farmington, MI

"Scott & Diversified Heating & Cooling is about as good as it gets. He is the most knowledgeable, friendly, competent person I have ever dealt with in your industry."
—Michael Brode, Franklin, MI

"Thank you...every room is now the same temperature. We truly are enjoying our new furnace and a/c."
—Henry Chapman, Farmington Hills, MI

"Diversified Heating & Cooling has been (and is and will always be) one of the BEST things in my life. They have INCREDIBLE expertise (in a whole range of areas), present neatly prepared proposals with various options, they are consumer cost conscientious and never add anything unnecessary...I have used this family owned and run business for approximately 25 years...A++++++ for DHC - tremendous understanding of the words "work ethic" - more than policy, it is a philosophy for this business."
—Sandra Collins, Birmingham, MI

"The receptionist is always friendly and helpful when I have called..."
—Jeanne Cromp, Wolverine Lake, MI

"I love Diversified-"
—Joanna Dwoskin, Huntington Woods, MI

"Diversified Heating & Cooling is the best company I have ever used (I am 60 years old). I would never consider using anyone else and highly recommend them to everyone. They really care about their customers."
—Dennis Foreman, West Bloomfield, MI

"Diversified is my only HVAC contractor. They are the best."
—Brad Hanpeter, Farmington Hills, MI

"I've been with Diversified for years. They are friendly & knowledgeable & honest. It's a real family affair as both sons are in the business so I'll be taken care of for years!!"
—John Hartwig, Orchard Lake, MI

"This was the best heating & cooling contractor we've ever worked with. Very knowledgeable and able to solve our problems"
—Nancy Katz, Plymouth, MI

"I find this Company to be courteous, knowledgeable and very efficient and professional. It is refreshing for a service organization to respond quickly and be at the appointed time when promised."
—Shirley Klosowski, Southfield, MI

"We are a not for profit historical community center. The home was built in 1869. Repairs are constant! When we call for service the response is immediate and quality of work excellent."
—Tom Keshishian, General Manager Longacre House of Farmington, Farmington, MI

"Diversified Heating & Cooling is very honest, trustworthy & they do a very good job fixing the problems I've encountered. They strive to keep me informed & they explain things to me in a way that I understand. They're the be H&C company I've ever dealt with."
—Nickolas Maslak, Northville, MI

"Keep up the good work you are doing and your customer will be satisfied."
—Fulton Miree, Detroit, MI

"Very good firm to work with - friendly, caring & knowledgeable."
—Don Munter, Farmington, MI

"Diversified Heating & Cooling, Inc. has been servicing our heating and cooling systems for several years. They are prompt, efficient and pleasant to deal with. We would recommend them to friends and family."
—L. J. Nelson, Bloomfield Hills, MI

"Best & Nicest contractor I have ever used. Completely reliable."
—Elwood Ott, Farmington Hills, MI

"Diversified Heating & Cooling is a wonderful company to do business with. They're very understanding & helpful."
—Kelly Paquette, Livonia, MI

"I managed 40 apts, and used Diversified Htg for over ten years - always prompt & work satisfactory. Now retired, I use them for my home and have been pleased to recommend them to neighbors."
—Verna Rose, Milford, MI

"I can't begin to tell you how happy we are with Diversified Heating & Cooling. I have been using their service since 1980 when we moved into our new home. Whenever I have needed them, they have given me fast and excellent service. Our heat and air conditioning are our most important thing in our home, so it is comforting to know it's care is in the hands of Diversified Heating & Cooling."
—Frank Ross, Farmington Hills, MI

"The folks at Diversified are a pleasure to work with. They are knowledgeable, friendly and trustworthy. I recommend them highly to everyone who mentions to me that they have HVAC issues."
—Werner Siebert, Milford, MI

"Mark is always professional and does just what is required. Reasonable rates and prompt! Courteous service is always provided by him."
—Tammy Westberg, Livonia, MI

"From an installation perspective, they did an excellent job. Prompt, couteous, helpful. During the actual installation, they walked me through all the connections and how they worked. After installation, they explained how to operate the a/c, filter system, and furnace. They vacuumed the area, inspected the whole system again, etc. I really thought they did a terrific job. I recommend them highly."
—Matt Wilson, Walled Lake, MI